Refund Policy

At SkyHigh Golf Lounge, we strive to deliver an exceptional experience with our golf simulators, barista-style coffee, snacks, and relaxation zones. Our refund policy ensures fairness while reflecting the premium nature of our services. Please review the terms below:

1. Simulator Bookings

Full refunds are available for cancellations made at least 24 hours before your scheduled simulator session.
Cancellations within 24 hours of the booking time are non-refundable but may be rescheduled at our discretion, subject to availability.
No-shows forfeit the booking fee without refund or credit.

2. Coffee, Snacks, and Merchandise

Refunds or replacements are offered for food and beverage purchases if the item is defective, incorrect, or unsatisfactory, provided you notify staff immediately upon receipt.
Merchandise (if applicable) may be returned within 7 days of purchase, unused and in original packaging, for a full refund or exchange. Proof of purchase is required.

3. Membership Fees

Monthly or annual membership fees are non-refundable once payment is processed, except as required by law.
If you cancel your membership, no prorated refunds will be issued for the remaining term, but you’ll retain benefits until the paid period ends.
New members may request a refund within 7 days of initial sign-up if no services have been used, subject to a $25 administrative fee.

4. Special Events or Packages

Refunds for special events, promotions, or bundled packages (e.g., simulator + snack deals) depend on the specific terms disclosed at purchase. Unless otherwise stated, these are non-refundable after 24 hours from booking.

5. Exceptions

Refunds beyond this policy may be granted at SkyHigh’s sole discretion due to extenuating circumstances (e.g., airport closures, equipment failure). Contact us promptly to discuss.
Statutory refund rights under applicable state or federal law are not affected by this policy.

6. Process

To request a refund, contact us at [insert email/phone] or speak to staff onsite within the specified timeframes. Refunds, if approved, will be processed to the original payment method within 10 business days.

7. Changes

We reserve the right to update this policy. The latest version will be posted on our website.